Terms of service

Last updated: 05/10/2026

Welcome to Mastio (mastio.in). These Terms explain the rules for using our website and buying from us. By visiting our website, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

In these Terms, "we", "us" and "our" mean Mastio, run by pawan fulwariya, located at nanachiloda ,ahmedabad ,Gujrat, India. "You" means anyone who uses our website or buys from us.

1. Account Terms

You must be 18 years or older to place an order. If you are younger, you may use our store only with a parent or guardian.
You may create an account, or order as a guest. Please give true and complete information, such as your name, phone number, email and address.
You are responsible for keeping your password private and for everything done through your account. Tell us at once at hellomastio.in@gmail.com if you think someone has used your account without permission.
We may suspend or close an account if it is used for fraud, misuse, or if it breaks these Terms.

2. Pricing and Payment

All prices are in Indian Rupees (INR). Prices on our website incude GST and other taxes. Shipping charges, if any, are shown at checkout before you pay.
We may change prices, offers and discounts at any time without notice. The price you see when you place your order is the price you pay for that order.
We accept payment methods shown at checkout, such as UPI / CARDS / NET BANKING / WALLETS / CASH ON DELIVERY. Payments are handled by secure partners such as razorpay.
If we find a pricing mistake (for example, a wrong price due to a technical error), we may cancel the order and give you a full refund.
If a payment fails but money is cut from your account, it is usually returned by your bank within 5-7 working days. You can also contact us for help.

3. Product Descriptions

We try to show our products, colours, sizes and prices as correctly as possible. However, colours may look a little different on your screen because of your device settings, and small differences may happen in handmade or printed items.
Please check the size chart and product details before you order.
Product images are for reference. We do not promise that our website is always free from errors, and we may correct mistakes at any time.

4. Order Acceptance

When you place an order, you are making an offer to buy. We will send an order confirmation by email, SMS or WhatsApp. This confirmation shows we received your order, but the order is accepted only when we ship it.
We may refuse or cancel an order for reasons such as: the product is out of stock, a pricing or product mistake, payment problems, suspected fraud, or an address we cannot deliver to. If we cancel a paid order, we will refund you in full.
You may ask to cancel your order before it is shipped by contacting us at hellomastio.in@gmail.com. After it is shipped, our return policy in Section 6 applies.

5. Shipping and Delivery

We ship across India to the locations shown at checkout. We use courier partners such as Delhivery (Surface & Air),eKart Logistics ,ECom Express, XpressBees
Processing time: we normally prepare orders within 1-3 working days.
Delivery time: normally 3-7 working days after shipping, depending on your location. These times are estimates, not promises. Delays can happen because of weather, strikes, courier problems or other things outside our control.
Please give a complete and correct address and phone number. We are not responsible for failed delivery caused by wrong or incomplete details. If an order comes back to us, we may charge shipping again to send it.
Tracking details will be shared once your order is shipped.
Risk of loss passes to you when the courier delivers the order to your address. Please check the parcel when you receive it and tell us at once if it is damaged.

6. Returns and Refunds

Return window: you may ask to return or exchange an item within 7 days of delivery.
Conditions: the item must be unused, unwashed, in original condition, with all tags and packaging. For hygiene and other reasons, we may not accept returns
Damaged, wrong or defective items: please contact us within [48 hours / 7 days] of delivery with your order number and clear photos or a video of the parcel opening. We will replace the item or refund you.
How to return: email hellomastio.in@gmail.com with your order number and the reason. We will tell you the next steps. [RETURN SHIPPING: Free for damaged or wrong items. For other returns, return shipping charges of ₹199 may apply, choose what fits you.]
Refunds: after we receive and check the returned item, we will approve your refund. It is sent to your original payment method within [5-7] working days. For Cash on Delivery orders, we will refund by [BANK TRANSFER / UPI] after you share the details.
Original shipping charges are [REFUNDABLE / NON-REFUNDABLE, choose one], except when we made the mistake.
Nothing in this section limits any rights you have under Indian consumer protection law.

7. Prohibited Uses

You agree not to:

Use our website for any illegal purpose, or break any Indian law
Give false information, or use someone else's identity or payment details
Try to hack, damage or disturb our website, or use bots and scrapers without our permission
Send viruses or harmful code
Copy, sell or reuse our content, logo, images or designs without our written permission
Place fake or fraudulent orders, or misuse offers, coupons and the return process
Post reviews or messages that are false, abusive, hateful or break someone's rights

We may block access or cancel orders if you break these rules, and we may report illegal activity to the proper authorities.

8. Intellectual Property

The Mastio name, logo, designs, text, photos and all other content on this website belong to us or our licensors and are protected by Indian law. You may not use them without our written permission, except for your own personal, non-commercial use.

9. Limitation of Liability

We provide our website and products in good faith, but we do not promise that the website will always work without errors or interruptions.
To the fullest extent allowed by law, Mastio will not be responsible for indirect or consequential losses, such as loss of profit, loss of data or loss of opportunity, arising from the use of our website or products.
Our total responsibility to you for any claim is limited to the amount you paid for the product related to that claim.
We are not responsible for delays or failures caused by events beyond our control, such as natural disasters, strikes, government orders, internet failures or courier issues.
Nothing in these Terms removes your rights as a consumer under Indian law, or limits responsibility that the law does not allow us to limit.

10. Privacy

Your use of our website is also covered by our Privacy Policy, which explains how we collect and use your information. Please read it at [LINK TO PRIVACY POLICY, e.g., mastio.in/policies/privacy-policy].

11. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute that comes from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts at [CITY, STATE], India, subject to any rights you have under the Consumer Protection Act, 2019.

We first encourage you to contact us so we can try to solve the problem in a friendly way. You may also use consumer forums or other remedies available under Indian law.

12. Changes to These Terms

We may update these Terms from time to time. The new version will be posted on this page with a new "Last updated" date. If you keep using our website after changes, it means you accept the new Terms. Orders already placed will follow the Terms that applied when you placed them.

13. Contact Us and Grievance Officer

For any question, complaint or request, please contact:

Grievance Officer: [YOUR NAME]
Business name: Mastio
Website: mastio.in
Email: hellomastio.in@gmail.com

Working hours: Monday to Saturday, 10 AM to 6 PM

We will try to reply to complaints within 48 hours and solve them within 7 days