Shipping policy

Last updated: 07/01/2026

Thank you for shopping at Mastio (mastio.in). We want your order to reach you safely and on time. This page explains how shipping works.

1. Shipping Methods

We ship across India through trusted courier partners such as [COURIER NAMES, e.g., Delhivery, Blue Dart, India Post, Shiprocket partners]. We choose the best courier for your pin code.

Standard Shipping: available for most pin codes in India.
Cash on Delivery (COD)

We do not deliver to a few remote areas where our courier partners do not operate. If we can't deliver to your pin code, checkout will tell you before you pay.

2. Order Processing Time

We prepare and pack orders within [1-3] working days after your payment is confirmed (or after your COD order is confirmed).
Working days are [Monday to Saturday], not including Sundays and public holidays.
Orders placed after 6 pm or on holidays are processed on the next working day.
During sales, festivals and busy seasons, processing may take [1-2] extra days. We will tell you on our website if this happens.
You will get a message by email, SMS or WhatsApp when your order is shipped.

3. Delivery Timeframes

After your order is shipped, delivery usually takes:

Location	Estimated delivery time
Within [YOUR STATE]	[2-4] working days
Metro cities	[3-5] working days
Rest of India	[4-7] working days
Remote areas, North-East, J&K, islands	[7-10] working days

These are estimates, not promises. The exact time depends on your pin code and the courier.

4. Shipping Costs

Free shipping on orders above ₹499
COD fee: free
The final shipping cost is always shown at checkout before you pay, so there are no surprise charges.
Shipping charges are NON-REFUNDABLE if you return an item, unless we sent a wrong or damaged product.

5. Tracking Your Order

When your order ships, we send you a tracking link and tracking number by [EMAIL / SMS / WHATSAPP].
You can click the link to see where your parcel is.
Tracking can take [12-24] hours to start showing updates after shipping.
If you did not get your tracking details, check your spam folder, then contact us at hellomastio.in@gmail.com with your order number.

6. Delivery Issues and Delays

Delays: Sometimes delivery takes longer because of weather, strikes, festivals, heavy order volume, or courier problems. These are outside our control, but we will always try to help.

Wrong or incomplete address: Please check your address and phone number carefully before you order. If the courier can't deliver because of wrong details, the parcel may come back to us. In that case, we will contact you, and we may ask for extra shipping charges to send it again.

Failed delivery attempts: The courier usually tries [2-3] times. Please keep your phone on and answer calls from the courier. If delivery fails, the parcel is returned to us.

Damaged parcel: If your parcel looks damaged or opened, please take a clear photo or video while opening it. Contact us within [48 hours] of delivery with your order number and the photos, and we will replace the item or refund you.

Wrong or missing item: Contact us within [48 hours] of delivery with your order number and photos, and we will fix it.

Parcel marked "delivered" but not received: Please check with your family, neighbours or building security first. If you still can't find it, contact us within 1-2 days, and we will check with the courier and help you.

Lost parcel: If your parcel is lost in transit, we will send a replacement or give you a full refund.

7. Changes to Your Order or Address

If you need to change your address or cancel your order, please contact us as soon as possible at hellomastio.in@gmail.com. We can usually help only if the order has not yet been shipped.